Epicor Consulting Partner for 10 Years Plus

When looking for assistance with your Epicor ERP system, you want to engage with a company that will be a strategic partner and help you maximize your software investment through continuous improvement initiatives. Our Epicor consulting team can help with any requirement, implementation, new functionality, customizations, development, business process consulting, performance tuning, technical consulting, help desk and hosting.

Experience – the Epicor consulting team at Crawford Software has been working with Epicor ERP systems for more than 10 years. All of our Epicor consultants are certified in multiple releases of the software, and our corporate culture encourages all of the team members to keep their training, certification updated and current. To facilitate this Crawford Software maintains multiple versions of Epicor ERP running on our internal servers. This allows our technical team to process upgrades on our internal servers prior to running it on a client machine. Our functional team can work with all modules to expand their cross training and functional expertise. This also allows us to bring customer databases into our environment to facilitate with support questions as well as developing training based on data that is relevant to the audience, data they work with daily.

Strategic Partner – At Crawford Software our Epicor consulting team always includes the extra effort to make sure we are not just answering a question, or providing a solution for today. We take the time to understand your business, business processes, goals and future plans. We want our solution to be the best solution that works now, and in the future as your business requirements grow. We design customizations and enhancements with upgrade and business process improvement in mind. Our current customers include companies that we have been collaborating with for more than 15 years – why – because they see us a strategic partner that will advise and assist in planning and strategies to improve the use and effectiveness of the system, not just implement a customization or change to meet the current need, then have to redesign and reimplement as the business requirements grow.

Why Crawford Software for Your Epicor Requirements

• Experience – on average our Epicor consulting team members average 10 years of ERP and manufacturing experience. Our team has worked in multiple industries around the globe in make to order, make to stock and engineer to order companies.
• Epicor Certification – all of our Epicor consulting team members are certified at a minimum level 1, and in a minimum of 1 core discipline, but on average most are cross trained and cross certified.
• Epicor Implementations – we have multiple versions of Epicor ERP software running internally on our servers. Why is this important to our customers?
  • We can develop customizations and business process changes internal.
  • We can copy client installations to our local server for production support issues.
  • Our Epicor consulting team can match your release and patch level when developing solutions, researching issues, or prototyping a new module implementation.
  • Epicor upgrades – in order to upgrade from earlier versions of Epicor (Vantage, Vista and early releases of Epicor 9) your database has to be upgraded to minimum release points first. We can process that activity in house on our servers saving you time and cost, you do not need to create additional servers to support the mandatory release points for the upgrade path.
  • Solutions Development – as part of our commitment to Epicor ERP we are always looking for opportunities to improve or extend the functionality of the system. Our Epicor consulting team has created multiple solutions to improve the business and transactional processing in Epicor ERP.

Epicor Consulting Services

Implementation
Whether you purchased Epicor ERP from Crawford Software or not, our team is available to assist in the configuration and implementation of the software. We have implemented all versions across multiple industries.
Upgrades
Our Epicor consulting team has upgraded customers from Vantage / Vista to Epicor ERP 9 and Epicor 10, as well as Epicor ERP 9 to Epicor ERP 10. We have a detailed organized process and solution for installation, validation and production go live. We are available to assist with all levels of upgrade and application of hot packs, both major and minor.
Business Consulting
If your Epicor implementation is not helping your company expand and grow, perhaps you could benefit from our business process improvement and Epicor consulting services to improve the current Epicor ERP use or to implement new modules, features or functionality.
Business Process Improvement
Our team of senior Epicor consultants is certified for Vista, Vantage Epicor 9 and Epicor 10. We provide both functional and technical consulting services to help your company maximize your software investment.
Technical Consulting
Sometimes standard functionality and best business practices are not enough for your particular business needs. At Crawford Software we understand that every business operates differently and has different business requirements. While working to adopt best business practices, there are times where enhancements and customization are sometimes required to maximize your software investment and maximize your ROI from your Epicor software. Our development team is available to assist with SSRS, BAQ’s, BAM’s, BPM’s Crystal Reports, Service Connect, Interfaces and more.
Product Support
Crawford Software offers support packages for most Epicor applications and releases including: Epicor Vantage, Epicor Vista and Epicor 9 and Epicor 10. Support packages are available for standard Epicor core modules and functionality along with industry specific solutions.
Systems and Hardware Monitoring and Consulting
Crawford Software will design, maintain and regularly update a maintenance plan specific for the Epicor server environment including:
• Database Maintenance
• Database performance review and tuning.
• Database logging review and recommendations.
• Windows server review of configuration and current patch status.
Training – On Site, Remote, Our Training Facility
Crawford Software offers both standard Epicor training and training that is customized to your business requirements and uses your data. We feel that by using your company’s data, and real examples the training is more effective and we can address current questions or challenges for your business during the training session.
Purchase Epicor Software from Crawford Software

Epicor Project Experience

• • • Crawford Software has been the lead consulting firm for five Epicor implementations and the assisting partner in at least ten others.
    • Crawford Software has experience with upgrades from Vantage 8 and Vista to Epicor 9 (E9) and 10 (E10).
    • Production Support – we are currently providing first line support for multiple companies in various industries.
    • Module Implementation – we are currently supporting multiple projects to implement phase 2 functionality including Quality Management, CRM, Field Service, Advanced Materials Management (AMM) and Advanced Planning and Scheduling.